18 May 2004
Mr. Louis Ducoudray
President
Hotel Kasha
Playa Chiquita, 5 Km Se Puerto
Puerto Viejo Limon (1991)
Costa Rica
Dear Mr. Ducoudray
On behalf of the sponsors
of the Ultimate Service Awards it gives me great pleasure to confirm that you
have been awarded the 2004 Ultimate Service Award for Caribbean/Central America
Travelers from more than
120 countries around the world voted in this year's awards, which are the only
global award to recognize outstanding hotel service.
The results were unveiled
at the Global Travel and Tourism Summit on 2 May by CNN anchor Becky Anderson.
I enclose your trophy, certificate,
brochures to confirm your win and a copy of the announcement press release.
The sponsors, CNN, American
Express, Qatar Airways, octopustravel.com, Financial Times, TNS Hospitality
and Leisure, Villeroy & Boch and BGB & associates public relations all
congratulate you and wish you every success in the future.
Yours sincerely
Mary Gostelow
Member Ultimate Service Awards Advisory Panel
CNN announced the award
winners at the World Travel & Tourism Council’s Global Travel and Tourism
Summit in Doha, May 2, 2004.
Travelers around the world voted for hotels of any size that offered them exceptional
service and entries were encouraged by sponsors, which include CNN, American
Express, Qatar Airways, octopustravel.com, Financial Times, TNS Hospitality
and Leisure and Villeroy & Boch.
Hotel Kasha, Puerto Viejo, Costa Rica, has been distinguished with the Ultimate
Service Award in Central America/Caribbean. Voters said they were “treated
like royalty” throughout their stay.
Letter from Hotel Kasha's CEO
It is with great joy that I want to share with the wonderful guests who have
honored us with their presence,
the Ultimate Service Award given to Hotel Kasha. Our deepest gratitude to all
of you who voted for us.
This award is the result of a 9 year commitment to exceptional service. It would
not have been
possible without a staff which goes beyond details to make every guest’s
stay unforgettable.
Many thanks to all of you.
Louis Ducoudray
President
Hotel Kasha
The Ultimate Service awards began in 2000 and were set up to recognize service
in hotels across the world. The awards are backed by a distinguished panel of
the world’s top global hoteliers including:
· Giovanni Angelini, MD, Shangri-La Hotels & Resorts
· Jean-Claude Baumgarten, President World Travel & Tourism Council
WTTC
· Michael Ball, CEO/MD SRS-Worldhotels
· Edoard Ettedgui, CEO, Mandarin Oriental Hotel Group
· Wolf Hengst, President/COO Four Seasons Hotels & Resorts
· Hans Kennedie, MD Golden Tulip Hotels, Inns & Resorts
· Paul McManus, President/CEO Leading Hotels of the World
· Anupam Narayan, SVP global brand management/CFO, Best Western International
· Eric Pfeffer, President International Hotel & Restaurant Association
IH&RA
· Georg Rafael, MD, Rafael Group
· Kurt Ritter, President/CEO Rezidor SAS Hospitality Worldwide
- Reto Witter, President/CEO
Kempinski Hotels & Resorts
- Mary Gostelow, Travel Writer
